Frequently asked questions

Shipping Details

Shipping Cost to Switzerland: CHF 10.00

Estimated Delivery in 5-7 Business Days.

Orders are dispatched within 24 hours from our Melbourne warehouse (Monday-Friday AEST) via Australia Post International Standard Delivery. You'll receive a notification once your order has been dispatched. To ensure accurate pricing and shipping rates, complete your purchase on https://ch.foliabody.au.
Returns & Refunds

30-Day Money-Back Guarantee

We're so confident you'll love your Folia Body mitt that we offer a 30-day money-back guarantee. If your skin isn't feeling as buttery soft as promised, simply reach out to us at support.ch@foliabody.com with your order details, and we'll happily process your refund. No complicated forms, no hassles – just our commitment to your satisfaction and glowing skin.

Change of Mind Returns

Changed your mind? We understand. Simply email us at support.ch@foliabody.com with your order number and we'll help you right away. If your mitt hasn't shipped yet, we'll cancel and refund your order immediately. If it's already on its way to you, just send it back unopened within 30 days of delivery (return shipping is on you), and we'll process your refund as soon as it arrives back at our warehouse.

Damaged or Faulty Items

Your mitt should arrive in perfect condition, ready to reveal your smoothest skin. If your package has had a rough journey, we'll make it right. Email us at support.ch@foliabody.com with:

  • Your order number
  • A photo of the damage
  • A brief description of the issue

We'll arrange a replacement or full refund straight away – because nothing should stand between you and your skincare ritual.
Contact Information

Our friendly team is here to ensure you have the best experience with Folia Body. Don't hesitate to reach out atsupport.ch@foliabody.com – we typically respond within one business day and are always happy to help.

Send us a message!